FRITZ!Box 6890 LTE Service - Knowledge Base

FRITZ!Box 6890 LTE Service

Throughput of the mobile connection is too low

The FRITZ!Box displays the speed of the mobile connection on the user interface under "Internet > LTE Information > Mobile Communications" in the "Throughput" line. According to this, the throughput is significantly lower than the speed specified in your mobile contract with your mobile network operator.

Cause

  • The throughput of the mobile connection depends on factors such as the distance from the mobile station, the shielding effect of the walls of your own house, of neighboring houses, and also trees. Storms and other users located in the same radio cell can also reduce the throughput.

    Important:In many cases, you will not be able to fully achieve the throughput stipulated in your mobile contract. Therefore, mobile network operator say that they offer speeds of "up to" a certain value.

Important:Some of the settings described here are only displayed if the advanced view is enabled in the user interface. The configuration procedure and notes on functions given in this guide refer to the latest FRITZ!OS

Simply proceed as described below. After each measure, check whether the issue persists.

1 Selecting the type of mobile communication

Depending on your mobile network operator and contract, if there are several radio cells at your location, you may need to manually select the desired type of mobile communication in the FRITZ!Box:

  1. Click "Internet" in the FRITZ!Box user interface.
  2. Click "Account Information" in the "Internet" menu.
  3. Click on the "Internet Connection" tab and then on the "Mobile Communications" tab.
  4. In the section "Type of mobile communication", enable the option "Manual" and disable the option "UMTS".
  5. Click "Apply" to save the settings.
  6. If you are now no longer able to connect to the mobile network, re-enable the option "UMTS" and click "Apply".

2 Finding the ideal location for the FRITZ!Box

You can use the alignment aid to find the ideal location for the FRITZ!Box and the best position for the mobile broadband antennas:

  1. Click "Internet" in the FRITZ!Box user interface.
  2. Click "LTE Information" in the "Internet" menu.
  3. Click on the "Reception" tab.
  4. Click the "Start Alignment Aid" button.
    • Now the FRITZ!Box shows the signal strength of both antennas.

      Note:When the alignment aid is active, the current signal strength is also displayed in a five-level display on the FRITZ!Box LEDs. This means that you can also find the best location for the FRITZ!Box without using the FRITZ!Box user interface.

  5. Select a location for the FRITZ!Box where the value shown is as high as possible. When doing so, note the following:
    1. Do not set up the FRITZ!Box in the corner of a room.
    2. Position the FRITZ!Box as close to an outside wall as possible. If you know where your provider's radio cell is located, position the FRITZ!Box by the wall facing the radio cell.
    3. Position the FRITZ!Box so that it is as unobstructed as possible, i.e. not directly in back of or under an obstacle (for example pieces of furniture, heater).

3 Connecting an outdoor LTE antenna

If you are using the FRITZ!Box in an area located on the edge of LTE radio coverage or in a building that exhibits a strong shielding effect, the two LTE antennas included in the package may not be sufficient for optimal radio traffic. In this case, you can increase the transmission and reception power of the FRITZ!Box if you use an outdoor LTE antenna (for example on your balcony or mounted on your roof) from an electronics retailer.

4 Contacting your provider

Your mobile network operator may have throttled the mobile connection if a particular data limit was exceeded, or your operator may be experiencing technical difficulties:

  • Have your mobile network operator check your mobile connection.