FRITZ!Box 6840 LTE Service - Knowledge Base

FRITZ!Box 6840 LTE Service

Generating support data

We need the support data for your FRITZ!Box in order to process your support request. Generate the support data while or as immediately as possible after the issue occurs. Do not manually restart the FRITZ!Box before generating the support data, for example by unplugging it.

Note:The support data contains your FRITZ!Box settings and the event log. The information in the support data will only be used for solving this issue and will not be passed on to third parties. The support data will be deleted after the case has been closed at the latest.

1 Installing a beta version

It only makes sense to analyze your issue when using a version that reflects the current state of FRITZ!OS development. Therefore, install the latest beta version of FRITZ!OS:

  1. Call up in a web browser, switch to the folder "Beta", and then switch to the subfolder for your FRITZ!Box model.
  2. Download the beta version for your FRITZ!Box model to the computer.
  3. Unzip the zip file to your computer (for example to the Desktop).
  4. Install the beta version (image file) as described in the infobeta.txt file.

    Note:You can reinstall the regular FRITZ!OS for your FRITZ!Box at any time. The infobeta.txt file contains instructions on the procedure.

2 Generating support data for the FRITZ!Box

  1. Call up in a web browser,
  2. Click the "Generate Support Data" button.
  3. Select the option "Save" and save the support data as a TXT file on your computer. This process may take several minutes. Do not change the name or format of the file.
  4. If possible, create a ZIP file containing the support data.

    Note:ZIP files allow you to compress any files. In Windows, you can create ZIP files as follows: Right-click a file or folder, then select "Send to" and "Compressed (zipped) Folder" from the context menu.