FRITZ!Box 6820 LTE Service - Knowledge Base

FRITZ!Box 6820 LTE Service

Wireless range is too low

The range of the wireless connection (WiFi) between a notebook, smartphone, or another wireless device and your FRITZ!Box is too low. Even at a short distance from the FRITZ!Box, web pages load slowly, it takes a long time to download files, and video streams are not played correctly, for example.

Cause

  • Surrounding structural conditions (such as thickness and reinforcement of the walls) as well as other electronic devices such as wireless speakers and baby monitors influence the quality and thus the range of the wireless connection.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

Simply proceed as described below. After each measure, check whether the problem persists.

1 Installing the latest FRITZ!OS for the FRITZ!Box

2 Installing the latest software for the wireless device

  1. Install the latest driver for your computer's wireless network adapter or the latest operating system, for example Android, iOS, for the wireless device.

    Note:Refer to the manufacturer for information on how to update, for example consult the manual.
    You can find the latest drivers for the FRITZ!WLAN Sticks in our download area.

3 Automatically configuring wireless channel settings

Configure the following settings so that the FRITZ!Box checks the wireless environment on a regular basis and automatically selects the best wireless channel settings.

  1. Click "Wireless" ("WLAN") in the FRITZ!Box user interface.
  2. Click "Radio Channel" in the "Wireless" ("WLAN") menu.
  3. Enable the option "Set radio channel settings automatically (recommended)".
  4. Click "Apply" to save the settings. Now wireless connections to the FRITZ!Box are briefly cleared and then automatically reestablished.

4 Finding the ideal location for the FRITZ!Box

  1. If possible, position the FRITZ!Box in a central location. FRITZ!Box has omnidirectional antennas. The wireless signal is therefore emitted spherically in all directions.
  2. Do not position the FRITZ!Box directly in the corner of a room.
  3. Position the FRITZ!Box so that it is as unobstructed as possible, i.e. not directly in back of or under an obstacle such as pieces of furniture or a heater.
  4. Position the FRITZ!Box as high in the room as possible, for example on a shelf.
  5. Position the FRITZ!Box so that there are as few obstacles as possible between it and other wireless devices. Especially metallic objects or objects containing water, for example radiators, refrigerators, or even houseplants, significantly reduce the quality of the wireless signal.
  6. Position the FRITZ!Box away from other radio transmitters, for example microwaves, wireless speakers, or Bluetooth devices.

Now the FRITZ!Box is ideally configured. If the wireless range is still too low despite these measures, then the wireless environment is causing the issue and cannot be further influenced by the FRITZ!Box.

Note:You can use a FRITZ!WLAN Repeater to quickly and easily extend the range and increase the stability of your wireless network.