FRITZ!Box 6820 LTE Service - Knowledge Base

FRITZ!Box 6820 LTE Service

Generating support data

We need the support data for your FRITZ!Box in order to process your support request.

Important:Generate the support data while or as immediately as possible after the issue occurs. Do not manually restart the FRITZ!Box (for example by unplugging it) before generating the support data.

1 Installing a Lab version

It only makes sense to analyze your issue when using a version that reflects the current state of FRITZ!OS development. Therefore, install the latest lab version for your FRITZ!Box:

  1. Download the lab version "Fresh from Development" for your FRITZ!Box model from FRITZ! Lab to your computer.
  2. Unzip the zip file to your computer (for example to the Desktop).
  3. Install the lab version (image file) for your FRITZ!Box as described in the infolab.txt file.

    Note:You can reinstall the regular FRITZ!OS for your FRITZ!Box at any time. The infolab.txt file contains instructions on the procedure.

2 Generating support data for the FRITZ!Box

  1. Call up http://fritz.box/support.lua in a web browser,
  2. Click the "Generate Support Data" button.
  3. Select the option "Save" and save the support data as a TXT file on your computer. Do not change the file name or format.

    Note:The support data contains the FRITZ!Box settings and the event log. The information in the support data will only be used for solving this issue and will not be passed on to third parties. The support data will be deleted after the case has been closed at the latest.

  4. If possible, create a ZIP file containing the support data.

    Note:ZIP files allow you to compress any files.In Windows, you can create ZIP files as follows: Right-click a file or folder, then select "Send to" and "Compressed (zipped) Folder" from the context menu.