FRITZ!Box 6810 LTE Service - Knowledge Base

FRITZ!Box 6810 LTE Service

Answering machine reacts to calls although it is disabled

Incoming calls are answered by an answering machine although you did not configure an answering machine in the FRITZ!Box or all answering machines are disabled. Callers may be asked to enter a PIN.

Note:The configuration procedure and notes on functions given in this guide refer to the latest FRITZ!OS for your FRITZ!Box.

Simply proceed as described below. After each measure, check whether the issue persists.

1 Disabling the time control

You used the time control to define whether and when the FRITZ!Box answering machine should turn on and off automatically. These settings are applied regardless of whether you manually turned the answering machine on or off beforehand. Therefore, disable time control for the answering machine:

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Answering Machine" in the "Telephony" menu.
  3. Click on the tab for the relevant answering machine.
  4. Click the "Settings" button.
  5. Click "Additional Settings".
  6. Disable the option "Time control enabled".
  7. Click "OK" to save the settings.

2 Disabling remote playback

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Answering Machine" in the "Telephony" menu.
    • If an answering machine is configured:
      1. Click the "Settings" button.
      2. Click "Additional Settings".
      3. Enable remote playback and enter "0000" as the PIN.
      4. Click "OK" to save the settings.
      5. Repeat steps a - d for all of the answering machines that are configured.
    • If no answering machines are configured:
      1. Click on the link "Configuring the answering machine".
      2. Use the Wizard to set up an answering machine.

        Note:It does not matter which operating mode, greeting delay, recording length and numbers you define since this answering machine will be deactivated again.

      3. Click the "Settings" button.
      4. Click "Additional Settings".
      5. Enable remote playback and enter "0000" as the PIN.
      6. Click "OK" to save the settings.
      7. Use the on/off switch to disable the answering machine.

If an answering machine continues to answer incoming calls, then the calls are not being answered by the integrated answering machine in the FRITZ!Box. Instead, they are answered by a different answering machine. This could be an answering machine connected directly to the FRITZ!Box (for example a telephone with an answering machine) or your telephony provider's mailbox. A solution is only possible on the part of the telephony provider or the other device.