FRITZ!Box 6810 LTE Service - Knowledge Base

FRITZ!Box 6810 LTE Service

Error message "Login failed [...]" when user name and password are needed to access FRITZ!Box

After you enter a user name and password, access to the FRITZ!Box via the user interface is denied although a FRITZ!Box user with this login data was set up.

One of the following error messages is displayed:

  • "Login failed. The login data are incorrect or do not have authorization for this area."
  • "Login failed. Did you make a typing error, or do you not have the right to access this area?"

Note:The configuration procedure and notes on functions given in this guide refer to the latest FRITZ!OS for your FRITZ!Box.

Simply proceed as described below. After each measure, check whether the issue persists.

1 Using the access method that corresponds to FRITZ!Box user rights

User accesses the FRITZ!Box from the home network

A user can only access the FRITZ!Box by entering http://fritz.box if that specific user was assigned the access right "FRITZ!Box Settings". Users who were not assigned this right can access the FRITZ!Box as follows:

Note:You can edit the access rights of FRITZ!Box users under "System > FRITZ!Box Users" in the user interface.

  • Have users enter http://myfritz.box to access the FRITZ!Box via the MyFRITZ! home page,

    Note:You do not need to set up a MyFRITZ! account in order to access the MyFRITZ! home page of your FRITZ!Box from the home network! A MyFRITZ! account is only required if you would like to safely and conveniently access the FRITZ!Box user interface from the Internet.

    • or, if the users have only been assigned the right to access NAS contents:

User accesses the FRITZ!Box from the Internet

The MyFRITZ! or dynamic DNS domain name of the FRITZ!Box (for example fritzbox.dyndns.org or pi80ewgfi72d2os42.myfritz.net) can only be used to directly access the FRITZ!Box if the respective user was assigned the right "FRITZ!Box Settings".

Users who were not assigned this right can access the FRITZ!Box as follows:

Note:You can edit the access rights of FRITZ!Box users under "System > FRITZ!Box Users" in the user interface.

  • Have users enter
    • https://[MyFRITZ! domain name of FRITZ!Box]/myfritz
    • or
    • https://[Dynamic DNS domain name]/myfritz
    • to access the FRITZ!Box via the MyFRITZ! home page.
    • If the FRITZ!Box does not use the default HTTPS port 443, add the HTTPS port used by the FRITZ!Box to the domain name.

      Example:
      If HTTPS port 443 is used for access:
      https://pi80ewgfi72d2os42.myfritz.net/myfritz or https://fritzbox.dyndns.org/myfritz
      If a different HTTPS port is used for access:
      https://pi80ewgfi72d2os42.myfritz.net:49478/myfritz or https://fritzbox.dyndns.org:49478/myfritz

    • Or, if the users have only been assigned the right to access NAS contents:
      • Have users enter
        • https://[MyFRITZ! domain name of FRITZ!Box]/nas
        • or
        • https://[Dynamic DNS domain name]/nas
        • to call up FRITZ!NAS.
        • If the FRITZ!Box does not use the default HTTPS port 443, add the HTTPS port used by the FRITZ!Box to the domain name.
          • Example:
            If HTTPS port 443 is used for access:
            https://pi80ewgfi72d2os42.myfritz.net/nas
            If a different HTTPS port is used for access:
            https://fritzbox.dyndns.org:49478/nas

2 Forgot password

The following steps are only necessary if you forgot the user name or password and are therefore no longer able to access the FRITZ!Box user interface at all and change settings: