FRITZ!Box 6590 Cable Service - Knowledge Base

FRITZ!Box 6590 Cable Service

Cannot play voice messages sent via email

A playback device or software (for example WinAmp) cannot play WAV files sent as voice messages by the FRITZ!Box answering machine.

Cause

  • The playback device or software does not support the audio codec required to play the file.

Using a suitable playback device or software

  1. Use a playback device or software that can play files in A-Law format (for example the Windows Media Payer) to play the voice messages.