FRITZ!Box 6590 Cable Service - Knowledge Base

FRITZ!Box 6590 Cable Service
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Incorrect entries in the home network overview

There may be occasional display errors in the home network overview of the FRITZ!Box if devices are not directly connected to the FRITZ!Box or their connection type changes, for example.

The FRITZ!Box normally displays all of the devices in the home network so you can always get a quick overview of

  • which of your FRITZ! products, computers, smartphones, and other devices are currently active.
  • how your devices are connected to each other and what their transmission speed is.
  • whether guest access is enabled and which devices are using it. Devices using guest access are displayed with a suitcase symbol .
  • whether updates are available for your FRITZ! products. You can install these directly via the home network overview.

Depending on the size and structure of the home network, it may take up to 10 minutes for the home network overview to display all of the devices correctly. This applies to new devices, devices whose connection type changes, and devices that have been removed from the home network.

If you still see incorrect entries after 10 minutes, please note the following.

Fig.: Home network overview in the FRITZ!Box user interface

1 FRITZ! product is not marked with Mesh symbol

If a FRITZ!WLAN Repeater, FRITZ!Powerline adapter with wireless capabilities, or an additional FRITZ!Box are not marked with the Mesh symbol in the Mesh overview, then it was not correctly integrated into the Mesh. In this case, follow the instructions in the corresponding guide:

2 Device is missing from the home network overview

The FRITZ!Box cannot always correctly determine the connection information of devices if they are connected via another router or another FRITZ!Box with a FRITZ!OS version before 6.90. The devices in question are not displayed in the home network overview. This is not an error on the part of the FRITZ!Box.

3 Device is displayed with an incorrect name

The FRITZ!Box displays devices with their host name if they obtain their IP settings from the FRITZ!Box via DHCP and send their host names to the FRITZ!Box.

Devices that do not send their host name to the FRITZ!Box, for example all devices that do not obtain their IP settings from the FRITZ!Box, are displayed with their IP address (for example "PC-192-168-178-20") or powerline adapters are displayed with their network device names.

If you want to change the name in the home network overview, click "Details" for the respective device and enter the desired name in the field "Name" (do not use special characters).

Note:If you change a device name in the home network overview, the FRITZ!Box will not display any subsequent name changes made on the device itself. In this case, change the name of the device in the home network overview again.

4 Device is displayed with an incorrect connection type

If devices are connected to the FRITZ!Box via another router or another FRITZ!Box with a FRITZ!OS version before 6.90, it cannot always correctly determine all of the connection information. The devices in question are either not displayed in the home network overview at all, or they are displayed with an incorrect connection type. This is not an error on the part of the FRITZ!Box.

5 Device is incorrectly displayed as a router

Routers, wireless repeaters, and powerline adapters from different manufacturers are displayed in the home network overview with a router symbol with two antennas . This symbol is also used for other devices that connect other devices with the FRITZ!Box, for example a smartphone in hotspot mode.

If a computer or other device is displayed with this router symbol, then the FRITZ!Box has conflicting information about the device. Either there are or were several devices in the home network with the same IP address or the same device name, or the device's connection type (LAN, wireless LAN) changed.

To correct the display, turn off the respective devices and then click the (Delete) button for all unused connections. To avoid duplicate IP addressing, we recommend configuring all devices to automatically obtain their IP settings via DHCP.

6 Smart home devices shown connected to the Mesh Master

The home network overview always assigns outlet switches, radiator controls, and other smart home devices to the FRITZ!Box configured as the Mesh Master because they can be centrally configured and controlled here. The home network overview does not display the actual DECT connection of the smart home devices.