FRITZ!Box 6590 Cable Service - Knowledge Base

FRITZ!Box 6590 Cable Service

Cannot access storage (NAS) configured as a network drive

It is either not possible or no longer possible to access storage (NAS) of the FRITZ!Box that is configured as a network drive. When the computer is started or you attempt to integrate the internal storage of the FRITZ!Box or a connected USB device as a network drive, one of the following error messages is displayed:

  • "Invalid password or username for: \\fritz.box\[...]"
  • "Enter Network Password
    Enter your password to connect to:
    fritz.box"
  • "Network error: Windows cannot access \\fritz.box.
    Error code [...] The network path was not found."
  • "Network error: Windows cannot access \\fritz.box.
    Error code [...] Unspecified error"
  • "Could not reconnect all network drives"
  • "An error occurred while reconnecting [...]
    Microsoft Windows Network: The network path was not found.
    This connection has not been restored."

Cause

  • The path you entered, the user name and/or password is incorrect, or the user does not have the authorization to access NAS contents, or incorrect settings on the computer are preventing you from accessing the USB storage device.

Simply proceed as described below. After each measure, check whether the problem is solved.

1 No access possible with macOS 10.15

The network protocol SMB1 is required for accessing storage (NAS) connected to the FRITZ!Box. Since Apple removed SMB1 support from macOS 10.15 (Catalina), you can no longer use SMB to access storage (NAS) connected to the FRITZ!Box with macOS 10.15.

To make SMB access possible again, we are working on implementing SMB3 support in FRITZ!OS and shall make it available in an update for the FRITZ!Box. We cannot give you a release date for the update yet. Until the update is available, you can use http://fritz.nas or the FTP protocol, for example with Cyberduck, to access the storage.

Note:You can have the push service notify you by email when new updates are available. In addition, you can configure the FRITZ!Box so that new updates are installed automatically. You can enable these options under "System > Push Service" or "System > Update > Auto Update" in the user interface.

2 Setting up FRITZ!Box users

To access storage (NAS) contents, you need a user account with a user name and password. Set up a FRITZ!Box user in the FRITZ!Box for this purpose:

  1. Click "System" in the FRITZ!Box user interface.
  2. Click "FRITZ!Box Users" in the "System" menu.
  3. Click the (Edit) button for the user who should be allowed to access the storage (NAS). If you have not set up any users yet:
    1. Click on the "Add User" button.
    2. Enter a name and password for the user in the corresponding fields.
  4. Enable the option "Access to NAS contents".
  5. Click the "Add Directory" button.
  6. If the user should be allowed to access all storage available on the FRITZ!Box, enable the option "All storage available on the FRITZ!Box".
    • If the user should only be allowed to access a particular storage or folder, enable the option "Select folder".

      ATTENTION!If you grant access to all folders, the user can access all of the faxes, answering machine messages, and any online storage you may have configured.

  7. In the "Directory" section, assign the user read and write permission to the storage.
  8. Click "Apply" to save the settings.

3 Configuring login to the home network

The FRITZ!Box is already password protected in the factory settings. If you disabled the FRITZ!Box's password protection, re-enable it:

  1. Click "System" in the FRITZ!Box user interface.
  2. Click "FRITZ!Box Users" in the "System" menu.
  3. Click on the "Login to the Home Network" tab.
  4. If each user should use a unique password to access the FRITZ!Box, enable the option "Login with FRITZ!Box user name and password".
    • If all users should use the same password to access the FRITZ!Box, enable the option "Login with the FRITZ!Box password" and enter a password that will be required to access the FRITZ!Box user interface.
  5. Click "Apply" to save the settings.

4 Enabling SMB support

  1. Click "Home Network" in the FRITZ!Box user interface.
  2. Click "Storage (NAS)" in the "Home Network" menu.
  3. Enable the option "Access via network drive (SMB) enabled" in the section "Home Network Sharing".
  4. Click "Apply" to save the settings.

5 Installing the SMB1 protocol for Windows 10

Starting with Windows 10 version 1709, the network protocol SMB1 required for accessing storage (NAS) connected to the FRITZ!Box is no longer installed by default. Therefore, make sure that SMB1 support is installed on your Windows 10 computer:

  1. Click (Start) and then (Settings) in the Windows task bar.
  2. Click "Apps" in the "Settings" menu.
  3. Click "Programs and Features" in the "Related settings" section.
  4. Click "Turn Windows features on or off" in the "Uninstall or change a program" window.
  5. Enable the option "SMB 1.0/CIFS File Sharing Support" or "SMB1.0/CIFS File Sharing Support" in the window "Windows Features" and click "OK".
  6. Click "OK".
  7. Click "Restart now" to complete the installation procedure.

6 Configuring the Windows network type

Windows distinguishes between different types of networks and changes its firewall settings depending on whether a network is configured as a private network (home network), work network, or public network. For security reasons, you cannot access shared files and printers in public networks.

Therefore, make sure that your computer is set up for connecting to a private network:

Windows 10

  1. Click (Start) and then (Settings) in the Windows task bar.
  2. Click "Network & Internet" in the "Settings" menu.
  3. Depending on how the computer is connected, select either "Wi-Fi" or "Ethernet".
  4. Click on the entry for the network connection to the FRITZ!Box.
  5. Enable the option "Private" in the "Network profile" section.

Windows 8

  1. Press the keyboard shortcut Windows key + I and click on "Change PC settings".
  2. Click "Network" in the "Change PC settings" menu.
  3. Depending on how the computer is connected, select either "Wi-Fi" or "Ethernet".
  4. Click on the entry for the network connection to the FRITZ!Box.
  5. Enable the option "Find devices and content".

Windows 7

  1. In Windows, click "Start" and then "Control Panel".
  2. Select "Category" from the drop-down list "View by:" on the top right ().
  3. Click "Network and Internet" and then "Network and Sharing Center".
  4. If the link "Public network" is displayed in the "View your active networks" section, click this link, select "Home network" or "Work network", and follow the instructions.

7 Deleting network drives and setting them up again

Often storage (NAS) cannot be accessed because access rights for NAS contents were changed in the FRITZ!Box after the network drive was set up. Therefore, set up the network drive again:

  1. On the computer, delete any links to the storage (NAS) configured as a network drive.
  2. On the computer, set up the storage (NAS) as a network drive again.

8 Configuring the computer's firewall

  1. Configure the firewall on the computer according to the manufacturer's instructions so that it allows communication using the SMB (Server Message Block) protocol.

9 Correcting the Windows network settings

Windows 10

  1. Click (Start) and then (Settings) in the Windows task bar.
  2. Click "Network & Internet" in the "Settings" menu.
  3. Click "Change adapter options" in the "Change your networking settings" section.
  4. Click the arrow next to the button (Change view) in the menu bar and select "Details".
  5. Right-click the connection that lists the (wireless or LAN) network adapter that connects the computer to the FRITZ!Box under "Device Name".
  6. Click "Properties".
  7. Enable the "Client for Microsoft Networks" and the "File and Printer Sharing for Microsoft Networks".
  8. Click "OK" to save the settings.

Windows 8

  1. Press the keyboard shortcut Windows key + X and select "Control Panel" from the context menu.
  2. Select "Category" from the drop-down list "View by:" on the top right ().
  3. Click "Network and Internet" and then "Network and Sharing Center".
  4. Click "Change adapter settings".
  5. Click the arrow next to the button (Change view) in the menu bar and select "Details".
  6. Right-click the connection that lists the (wireless or LAN) network adapter that connects the computer to the FRITZ!Box under "Device Name".
  7. Click "Properties".
  8. Enable the "Client for Microsoft Networks" and the "File and Printer Sharing for Microsoft Networks".
  9. Click "OK" to save the settings.

Windows 7

  1. In Windows, click "Start" and then "Control Panel".
  2. Select "Category" from the drop-down list "View by:" on the top right ().
  3. Click "Network and Internet" and then "Network and Sharing Center".
  4. Click "Change adapter settings".
  5. Click the arrow next to the "Change view" button in the menu bar and select "Details".
  6. Right-click the connection that lists the (wireless or LAN) network adapter that connects the computer to the FRITZ!Box under "Device Name".
  7. Click "Properties".
  8. Enable the "Client for Microsoft Networks" and the "File and Printer Sharing for Microsoft Networks".
  9. Click "OK" to save the settings.

Now you can access the storage (NAS) of the FRITZ!Box.

Note:If you still cannot access the storage (NAS), the cause may be an error in a security application or in the operating system. Information on how to set it up can be obtained from the manufacturer of the security software or operating system, for example refer to the manual.