FRITZ!Box 6590 Cable Service - Knowledge Base

FRITZ!Box 6590 Cable Service

FRITZ!VPN reports "Error 1722 [...]"

The installation of the FRITZ!VPN software is automatically aborted. The following error message is displayed:

"Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."


  • The Windows version on your computer is not supported by the version of FRITZ!VPN you are trying to install.

Downloading and installing the correct version of the software

FRITZ!VPN can be used with Windows 10 (64-bit) and Windows 8.1 / 8 / 7 (64-bit and 32-bit). Different software versions are available for the 32-bit and 64-bit versions of Windows. Install the correct version for your operating system:

  1. Open our VPN service page in a web browser.
  2. Download the FRITZ!VPN software.

    Important:Separate versions of FRITZ!VPN are available for Windows 10 (64-bit) and Windows 8.1 / 8 / 7 (64-bit and 32-bit). The version of FRITZ!VPN for Windows 10 (64 bit) is currently only available in German and can be downloaded from

  3. Install FRITZ!VPN on the computer that is supposed to establish a VPN connection to the FRITZ!Box.