FRITZ!Box 6490 Cable Service - Knowledge Base
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- FRITZ!Box 7590
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- FRITZ!Box 7581
- FRITZ!Box 7560
- FRITZ!Box 7530
- FRITZ!Box 7490
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- FRITZ!Box 7369
- FRITZ!Box 7360
- FRITZ!Box 7340
- FRITZ!Box 7330
- FRITZ!Box 7272
- FRITZ!Box 6890 LTE
Wrong outgoing number is used for some calls
Sometimes the outgoing number you configured in the FRITZ!Box for a telephone is not the number it uses for making calls. Individual calls are made using the internet telephone number from a different provider, for example.
Simply proceed as described below. After each measure, check whether the problem is solved.
1 Using a different outgoing number to call back
If you missed a call and want to use the FRITZ!Fon's call list to return the call, the FRITZ!Fon uses the number that to call back. However, you can use a different outgoing number to call back:
- Press the "Menu" key on the telephone.
- Scroll to "Settings" and press "OK".
- "Telephony" > "OK" > "Telephone no." > "OK"
- Select the desired outgoing telephone number.
- Click "OK" to save the setting.
Now the telephone number is shown in the display of the telephone and will be used as the outgoing number for the next call.
2 Deleting dialing rules
Dialing rules may have been configured in the FRITZ!Box that force the call to be made using a different outgoing number. Edit or delete all unsuitable dialing rules:
- Click "Telephony" in the FRITZ!Box user interface.
- Click "Call Handling" in the "Telephony" menu.
- Click on the "Dialing Rules" tab.
- Delete all of the dialing rules you want to change.
- Reconfigure the desired dialing rules.
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