FRITZ!Box 6490 Cable Service - Knowledge Base
FRITZ!Box USB remote connection reports "An error occurred while installing system components [...]"
Installation of the FRITZ!Box USB remote connection software on a computer with Windows 7 (64-bit) is aborted. The following error message is displayed:
- "An error occurred while installing system components for fritzbox-usb-fernanschluss. Setup cannot continue until all system components have been successfully installed. Component .NET Framework 3.0 (x86) has failed to install with the following error message: This version of the .NET Framework 3.0 is not supported on a 64-bit operating system. Contact your application vendor."
- A 32-bit web browser (for example Firefox, Chrome, Safari) was used to download the FRITZ!Box remote connection software on a computer running the 64-bit version of Windows 7, or the web browser did not correctly notify the download server that a 64-bit version of Windows is being used.
Important:Some of the settings described here are only displayed if the advanced view is enabled in the user interface.
1 Downloading and installing the correct version of the software
Use the Internet Explorer (64-bit) to install the FRITZ!Box USB remote connection software:
- Log on to the computer as the Windows user who would like to use the FRITZ!Box USB remote connection.
Important:If the user does not have administrative rights, you must enter a valid administrator password when installing or starting the software for the first time.
- Click "Start" and then "All programs".
- Start the "Internet Explorer (64 bit)".
- Open the FRITZ!Box user interface.
- Click "USB Devices" in the "Home Network" menu.
- Click on the "USB Remote Connection" tab.
- Click on the "USB remote connection software" link.
- Click "Download" in the "USB remote connection" window.
- Download the file "fritzbox-usb-fernanschluss.application".
- Double-click on the file and follow the instructions on your screen.
- Repeat steps 1 - 10 for all other Windows users who would like to use the FRITZ!Box USB remote connection on this computer.