FRITZ!Box 6490 Cable Service - Knowledge Base
FRITZ!Box does not detect a mobile broadband dongle
The FRITZ!Box does not detect a mobile broadband dongle. The dongle is not displayed in the user interface under "Home Network > USB Devices > Overview of Devices" when you connect it to the FRITZ!Box.
Simply proceed as described below. After each measure, check whether the issue persists.
1 Samsung LTE dongle GT-B3740 is not supported
Samsung's mobile broadband dongle GT-B3740 cannot be used with the FRITZ!Box's USB port because Samsung designed this LTE dongle for use with manufacturer-specific interfaces. This is not an error on the part of the FRITZ!Box, this is due to technical reasons on the part of the Samsung dongle.
Note:Some mobile network operators offer the LTE dongle GT-B3740 under their own name. The FRITZ!Box detects the LTE dongle GT-B3740 as a USB storage device.
2 Checking whether the mobile broadband dongle is working properly
- For testing purposes, connect the mobile broadband dongle directly to a USB port on a computer.
- If the computer does not detect the mobile broadband dongle, then the mobile broadband dongle is defective. In this case, contact the manufacturer.
3 Connecting a mobile broadband dongle directly to the FRITZ!Box
The following step is only necessary if the mobile broadband dongle is connected to the FRITZ!Box by means of a USB hub:
- For testing purposes, connect the mobile broadband dongle directly to the FRITZ!Box (i.e. without a USB hub).
- If the mobile broadband dongle is now detected, then the USB hub is either defective or it does not support the mobile broadband dongle you connected.