FRITZ!Box 6490 Cable Service - Knowledge Base
"Update" menu is missing from the FRITZ!Box user interface
The FRITZ!OS update for the FRITZ!Box cannot be installed because the "Update" menu is missing under "System" in the FRITZ!Box user interface. The Wizard also does not offer you the option to update.
1 Only the cable provider can update
If the "Update" menu is not available, then the FRITZ!Box was provided by a cable provider. Normally these devices are provisioned for specific cable connections and only the the original cable provider can install FRITZ!OS updates. You therefore cannot install an update using the FRITZ!Box user interface.
Only the FRITZ!Box 6490 Cable with the article number 20002778 can be used with any cable connection. The "Update" menu is only available in the user interface of this FRITZ! device available in stores, which allows you to install the latest FRITZ!OS yourself.