FRITZ!Box 6490 Cable Service - Knowledge Base

FRITZ!Box 6490 Cable Service
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Picture and sound loss when watching television with FRITZ!App TV

When watching television with FRITZ!App TV on a smartphone or tablet, you experience picture and sound loss. This does not occur with a television connected to the same cable junction.

Simply proceed as described below. After each measure, check whether the issue persists.

1 Starting a new channel search

  1. Click "DVB-C" in the FRITZ!Box user interface.
  2. Click "Channel Search" in the "DVB-C" menu.
  3. Click "Start Channel Search".

2 Disabling Bluetooth for testing purposes

The Bluetooth function of the smartphone or tablet may be interfering with its wireless connection:

  • Disable Bluetooth on the smartphone or tablet when using FRITZ!App TV.