FRITZ!Box 6490 Cable Service - Knowledge Base
FRITZ!Box 6490 Cable Service
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Not your product?
This document is also available for the following products:
- FRITZ!Box 7590
- FRITZ!Box 7583 VDSL
- FRITZ!Box 7583
- FRITZ!Box 7582
- FRITZ!Box 7581
- FRITZ!Box 7560
- FRITZ!Box 7530 AX
- FRITZ!Box 7530
- FRITZ!Box 7490
- FRITZ!Box 7430
- FRITZ!Box 7390
- FRITZ!Box 7369
- FRITZ!Box 7360
- FRITZ!Box 7340
- FRITZ!Box 7330
- FRITZ!Box 7272
- FRITZ!Box 6890 LTE
Cannot access the internet over guest access
Although devices can register with the FRITZ!Box's guest access, they cannot access the internet over the guest access. In some cases, new devices do not obtain IP addresses from the FRITZ!Box or internet access is only not possible when the captive portal is enabled.
Simply proceed as described below. After each measure, check whether the problem is solved.
1 Install the latest FRITZ!OS
- Install the latest FRITZ!OS on the FRITZ!Box.
2 Opening an HTTP page in the web browser
If the option "Permit login with guest access/hotspot only after consent to terms of use" is enabled, users must consent to the terms of use before they are allowed to access the internet. However, the captive portal with terms of use is only displayed if you call up an https page:
- Call up an HTTP page, for example our test page http://service.avm.de. Now the FRITZ!Box displays a captive portal for guest access.
- Agree to the terms of use of the guest access.
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