FRITZ!Box 6490 Cable Service - Knowledge Base

FRITZ!Box 6490 Cable Service

Callers hear a busy signal instead of a ringing tone if a call is already being conducted via FRITZ!Box

Callers hear a busy signal instead of a ringing tone if a telephone call is already being conducted via the FRITZ!Box.

1 Configuring the FRITZ!Box

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephony Devices" in the "Telephony" menu.
  3. Click the (Edit) button for the respective telephone.
  4. Click on the "Telephony Device Features" or "Properties" tab.
  5. Disable the option "Call rejection on busy (busy on busy)".
  6. Enable the option "Call waiting". With ISDN telephones, you must enable the option directly in the telephone. Information on how to set it up can be obtained from the device's manufacturer, for example refer to the manual.
  7. Click "OK" to save the settings.

If the same telephone number is used to conduct both of the calls, then it must be possible to use the telephone number for two connections at the same time. If callers still hear a busy signal, then this telephone number can only be used for one connection. This is why your telephony provider gives the caller a "busy" signal.