FRITZ!Box 6490 Cable Service - Knowledge Base

FRITZ!Box 6490 Cable Service

Cannot access the internet with a mobile broadband dongle

The FRITZ!Box cannot connect to the internet by means of a mobile broadband dongle connected to it that complies with the mobile standard LTE (4G) or UMTS/HSPA (3G).

Simply proceed as described below. After each measure, check whether the problem is solved.

Note:This guide is valid for FRITZ!OS 7.25 or later. If you are using an earlier FRITZ!OS version, the configuration may differ or functions may not be available. You can find the FRITZ!OS version on the "Overview" page of the FRITZ!Box user interface.

1 Installing the latest FRITZ!OS

  1. Install the latest FRITZ!OS on the FRITZ!Box.

2 FRITZ!Box does not detect a mobile broadband dongle

  1. Click "Home Network" in the FRITZ!Box user interface.
  2. Click "USB / Storage" in the "Home Network" menu.
  3. Check whether the mobile broadband dongle is displayed under "USB Devices and Storage Media on the FRITZ!Box".
  4. If the mobile broadband dongle is not displayed, follow the steps in our guide FRITZ!Box does not detect a mobile broadband dongle.

3 Entering your account information in the FRITZ!Box

The FRITZ!Box does not connect to the internet if no account information has been entered. Therefore, enter account information in the FRITZ!Box even if it is not required to use your mobile network operators's internet connection.

  1. Click "Internet" in the FRITZ!Box user interface.
  2. Click "Mobile Network" ("Mobile Communications") in the "Internet" menu.
  3. Enter a character string of your choice in the "User name" and "Password" fields.
  4. Click "Apply" to save the settings.

4 Vodafone K5006-Z is not supported.

The mobile broadband dongle MF821 from ZTE, marketed under the name K5006-Z by Vodafone, cannot be used with the FRITZ!Box's USB port. This mobile broadband dongle only supports the proprietary QMI protocol (Qualcomm MSM Interface) and not the PPP protocol required by the FRITZ!Box.

5 Samsung GT-B3740 is not supported

Samsung's mobile broadband dongle GT-B3740 cannot be used with the FRITZ!Box's USB port because Samsung designed this LTE dongle for use with manufacturer-specific interfaces. This is not an error on the part of the FRITZ!Box, this is due to technical reasons on the part of the Samsung dongle.

Note:Some mobile network operators (for example Vodafone) offer the LTE dongle GT-B3740 under their own name. The FRITZ!Box recognizes the LTE dongle GT-B3740 as a USB storage device.

6 D-Link mobile broadband dongles are not supported

Mobile broadband dongles from D-Link (for example DWM-222, DWM-221, DWM-157) cannot be used with the FRITZ!Box's USB port. If possible, we shall add support for these mobile broadband dongles in a future FRITZ!OS update.

If you are leasing your FRITZ!Box from your cable provider, your cable provider will make the FRITZ!OS update available, and not AVM. It will be installed automatically. In this case, refer to your cable provider for possible release dates for the update.