FRITZ!Box 5490 Service - Knowledge Base

FRITZ!Box 5490 Service

LAN connection to FRITZ!Box cannot be established

One or more of the LAN ports cannot be used to establish a connection to the FRITZ!Box. The FRITZ!Box does not detect computers, NAS systems, or other network devices connected to it and they cannot access the FRITZ!Box or the Internet. One of the following error messages may be displayed by the device:

  • "A network cable is unplugged."
  • "Network cable unplugged."
  • "You are currently not connected to any networks."

Simply proceed as described below. After each measure, check whether the issue persists.

1 Restarting the FRITZ!Box

  1. Unplug your FRITZ!Box by removing the power cable from the electrical outlet.
  2. Plug it in again after 5 seconds.

    Note:The FRITZ!Box settings remain intact. The restart will take about 2 minutes. During this time, you cannot access the FRITZ!Box.

2 Installing the latest FRITZ!OS

3 Installing the latest software for network adapters

  • Install the latest driver for your computer's LAN network adapter or the latest software for the device.

    Note:Often the Windows Update does not offer all of the latest device drivers. Therefore, use the drivers from the manufacturer's website (for example Intel, Broadcom, Realtek).

4 Disabling energy-saving functions for the network adapter

  • If energy-saving functions are enabled for the computer's LAN network adapter or the device, disable them for testing purposes.

    Note:In Windows, many LAN network adapters allow you to select various energy-saving options in the Windows Device Manager. You can find these settings on the "Power Management" tab in the properties of the network adapter.

5 Changing the FRITZ!Box's power settings

  1. Open the FRITZ!Box user interface on a different device.
  2. Click "Home Network Overview" in the "Home Network" menu.
  3. Click on the "Network Settings" tab.
  4. In the "LAN Settings" section, check whether the option "Power Mode" or "Green Mode" is enabled for the LAN port used by the device experiencing the issue.
    • If the "Green Mode" option is enabled:
      • Enable the option "Power Mode" for the LAN port being used.
    • If the "Power Mode" option is enabled:
      • Enable the "Green Mode" option for the LAN port you are using.
  5. Click "Apply" to save the settings.

6 Testing a different LAN port

  • For testing purposes, use a network cable that is as short as possible (for example the yellow cable included with the FRITZ!Box) to connect the device to the other LAN ports on your FRITZ!Box.
    • If your device can access the FRITZ!Box and the Internet when connected to a particular LAN port, use this LAN port instead.

7 Testing a different network device

  • Connect a different device to the LAN port on the FRITZ!Box.
    • If the other device can access the FRITZ!Box and the Internet, then the issue is not caused by the FRITZ!Box.