FRITZ!Box 4040 Service - Knowledge Base

FRITZ!Box 4040 Service

Generating support data

We need the support data for your FRITZ!Box to process your request. Generate the support data while or as immediately as possible after the error occurs. Do not manually restart it before generating the support data, for example by unplugging it.

Note:The support data contains your FRITZ!Box settings and the event log. The data will only be used for processing your request and will not be passed on to third parties. The support data will be deleted after your case has been closed at the latest.

  1. In the FRITZ!Box user interface, click "Contents" on the bottom left of the page and then on "FRITZ!Box Support" at the bottom.

    Fig.: Links to "Contents" and "FRITZ!Box Support" in the user interface

  2. Click the "Generate Support Data" button.
  3. Select the option "Save" and save the support data as a TXT file on your computer. This process may take several minutes. Do not change the name or format of the file.
  4. If possible, create a ZIP file containing the support data.

    Note:In Windows, you can create ZIP files by right-clicking the file and then selecting "Send to" and "Compressed (zipped) Folder" from the context menu. In macOS, select the file and the select "Compress".