FRITZ!Box 4020 Service - Knowledge Base
A Windows user or the user's online time is not correctly displayed in the parental controls settings
Although the "FRITZ!Box Child Protection" software is installed, one or more Windows users on the computer are not displayed in the FRITZ!Box user interface in the "Parental Controls" area, or incorrect online times are displayed for them.
1 Creating a new Windows user account
If you change the user name of an existing Windows user, Windows retains its original user name for internal purposes. The original user name is therefore transmitted to the FRITZ!Box every time that user accesses the Internet, which means that the restrictions you configured (for the new user name) do not apply.
- Create a new Windows user account for that Windows user on the computer. Refer to Microsoft for information on how to set it up.
- Set up parental controls for the new Windows user account in the FRITZ!Box.
2 Restricting Internet access for computers
Some firewalls and other security software continuously filter the computer's entire network communication, even when this software is deactivated. The local Windows system account is used for this purpose; each time the Internet is accessed, they transmit the user name of the system account (usually "System") to the FRITZ!Box instead of the Windows user who is currently logged on.
If you would like to restrict Internet access for such a computer, do not configure restrictions for individual Windows users:
- Use the FRITZ!Box parental controls to restrict Internet access for the computer itself.