FRITZ!Box 3490 Service - Knowledge Base

FRITZ!Box 3490 Service

Playlists will not play or only part of the playlist is played

Playback devices or software do not display all of the playlists on the FRITZ!Box Media Server or they only play several of the audio files in a playlist.

Note:If not even the FRITZ!Box Media Server can display the audio files, proceed as described in this guide.


  • The playlists in question contain incorrect, invalid or incomplete path names.

Correcting path names in the play list

Each playlist contains information on where all of the files listed in it are saved. It can only play the files if the FRITZ!Box can correctly resolve the path name in the playlist:

You created a playlist on your computer and copied it along with the music files to a USB storage device connected to the FRITZ!Box. The FRITZ!Box cannot be used to play this playlist if it refers to the previous directory that the files were saved in (for example C:\Users\WilliamSmith\Music\...) instead of the current location.

  1. Either: Correct the path names in the playlist, for example with a text editor, and replace all absolute path names with relative path names.
    • Or: Create a new playlist with relative path names, for example using the Playlist Creator software.
    • When doing so, note the following on absolute and relative path names:
      • Absolute path names:
        • Absolute path names contain the complete path to a file, starting with the name of the drive or disk on which the file is saved.
        • Absolute path names are not suitable for playlists since Windows, macOS, and other operating systems manage disks and drives differently, but still use them as a reference point for path names.

          Example of an absolute path name in Windows:
          C:\Users\WilliamSmith\Music\King Dude\King Dude & Chelsea Wolfe - Be Free.mp3

      • Relative path names:
        • With relative path names, part of the path is omitted, for example the name of the drive. Instead, the path name is interpreted starting at a certain point, which is usually the location where the file is saved.
        • Relative path names are suitable for playlists because it is only necessary to change the playlist if the relative assignment of the files and playlist to each other changes. If the files and the play list are in the same folder, you can move them to any location, for example, without having to edit the playlist.

          Example of a relative path name in Windows:
          ..\Music\King Dude\King Dude & Chelsea Wolfe - Be Free.mp3