FRITZ!Box 3390 Service - Knowledge Base

FRITZ!Box 3390 Service

FRITZ!NAS does not display all available files and folders

Not all files or folders on a USB storage device connected to the FRITZ!Box are displayed on http://fritz.nas. When you use the Windows Explorer to access the USB storage device or connect the USB storage device to a computer, all of the files and folders are displayed.

Note:The configuration procedure and notes on functions given in this guide refer to the latest FRITZ!OS for your FRITZ!Box.

1 Updating the file index

The FRITZ!Box only indexes files automatically if they are copied to http://fritz.nas using a web browser. Files copied to a USB storage device connected to the FRITZ!Box using the Windows Explorer or other applications are not displayed until the FRITZ!Box's file index is updated.

Use the FRITZ!Box user interface or a playback device or software that supports UPnP (for example a smartphone with FRITZ!App Media) to update the file index:

Updating the file index using the FRITZ!Box user interface

  1. Click "Home Network" in the FRITZ!Box user interface.
  2. Click "Storage (NAS)" in the "Home Network" menu.
  3. In the table "Storage on the FRITZ!Box", click on "not created" or "was created" for every storage listed that contains files.

Updating the file index using UPnP

  1. Call up the FRITZ!Box Media Server on a playback device or software that supports UPnP.
  2. Click "File Index" and then "Start Indexing".