FRITZ!Box 3390 Service - Knowledge Base

FRITZ!Box 3390 Service

Setting up a VPN connection to FRITZ!Box in Apple OS iOS (e.g. iPhone)

VPN (Virtual Private Network) allows you to use the Internet connection of your Apple iOS device (iPhone, iPad or iPod touch) to establish secure network connections to your FRITZ!Box and the network devices and services in the FRITZ!Box home network.

In addition, whenever a VPN connection is active, all Internet queries are routed over the FRITZ!Box. As a result, you will have tap-proof und tamperproof access to all web services such as e-mail and online banking, even when using a public wireless hotspot with your iOS device.

Note:In this guide we show you how to configure a VPN connection to the FRITZ!Box using an iPhone 5 with iOS 9.2. If you have further questions on VPN connections in iOS, contact Apple directly.

Requirements / Restrictions

  • iOS 3.1 or later is installed on the Apple device.
  • The FRITZ!Box must obtain a public IPv4 address from the Internet service provider.

    Important:The FRITZ!Box is not accessible from the Internet over IPv4 when used on a DS-Lite ("Dual-Stack Lite") connection. When DS-Lite is active, the status "IPv4 over DS Lite" is displayed under "Connections" on the "Overview" page of the FRITZ!Box user interface.

Important:Some of the settings described here are only displayed if the advanced view is enabled in the user interface. The configuration procedure and notes on functions given in this guide refer to the latest FRITZ!OS

1 Preparations

Setting up MyFRITZ!

With MyFRITZ! you can even access your FRITZ!Box over the Internet at all times if its public IP address changes on a regular basis, for example after being automatically disconnected by your Internet service provider:

Note:If you already use a different dynamic DNS service, you can also use this service instead of MyFRITZ!.

Adjusting the FRITZ!Box's IP network

No VPN communication can occur if the iOS device has an IP address from the IP network of the FRITZ!Box. This is the case, for example, when the iOS device is connected to a FRITZ!Box over wireless LAN and the IP settings of the FRITZ!Boxes were not changed (IP address in the factory settings). Therefore, adjust the IP network of the FRITZ!Box:

In this guide, the FRITZ!Box has the IP address (subnet mask

  1. Click "Home Network" in the FRITZ!Box user interface.
  2. Click "Home Network Overview" in the "Home Network" menu.
  3. Click on the "Network Settings" tab.
  4. Click the "IPv4 Addresses" button.
  5. Enter the desired IP address and subnet mask.
  6. Click "OK" to save the settings.

2 Setting up a VPN connection in the FRITZ!Box

In the FRITZ!Box, set up a different user for each VPN connection.

  1. Click "System" in the FRITZ!Box user interface.
  2. Click "FRITZ!Box Users" in the "System" menu.
  3. Click the (Edit) button for the user who intends to connect to the FRITZ!Box via VPN,
    • or, if you have not configured any users yet:
      • Click the "Add User" button and enter a name and password of your choice for the user in the corresponding fields.
  4. Enable the option "VPN".
  5. Click "OK" to save the settings.

Now the FRITZ!Box sets up the VPN rights for this FRITZ!Box user.
A window displaying the VPN settings for the FRITZ!Box user will then open automatically.

Note:You can call up the window any time by clicking "Show VPN Settings" in the settings for the FRITZ!Box user.

3 Setting up a VPN connection in iOS

  • Set up the VPN connection on the iPhone, iPad or iPod touch using the VPN settings displayed in the FRITZ!Box user interface for the FRITZ!Box user:

    Note:You can access the VPN settings if you select "System > FRITZ!Box Users" in the user interface, call up the settings for the user, and click "Show VPN Settings".

    Fig.: Setting up a VPN connection

4 Establishing a VPN connection

  1. Tap the "Settings" icon on the home screen of the Apple iOS device.
  2. Use the on/off slider to enable "VPN":

    Fig.: Establishing a VPN connection

    • The VPN icon appears in the tool bar once the VPN connection has been established:

      Fig.: VPN connection is established