FRITZ!Box 3272 Service - Knowledge Base

FRITZ!Box 3272 Service

Wi-Fi connection drops frequently

You're having problems with your Wi-Fi? The Wi-Fi connection keeps dropping? ✔ Here's how to solve your connection problems.

The Wi-Fi connection from a notebook, smartphone, or other wireless device to the FRITZ!Box drops frequently.

Simply proceed as described below. After each measure, check whether the problem is solved.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Checking the event log of the FRITZ!Box

  1. Click "System" in the FRITZ!Box user interface.
  2. Click "Event Log" in the "System" menu.
  3. Check whether there are any events that occurred before the error did, or whether only events that occurred after the error are shown.
  4. If events that took place before the error occurred are also shown, continue with the next section:

2 Updating FRITZ!OS and Wi-Fi software

Updates contain improvements, bug fixes, and new functions. Therefore, install the latest FRITZ!OS or software version on all of the devices:

Installing the latest FRITZ!OS for the FRITZ!Box

  1. Install the latest FRITZ!OS on the FRITZ!Box.

Installing the latest software for the wireless device

  1. Install the latest software version for the wireless device (for example Android, iOS) or the latest driver for the computer's wireless network adapter (for example using Windows Update).

    Note:Information on the update can be obtained from the device's manufacturer, for example refer to the manual. You can find the latest drivers for the FRITZ!WLAN Sticks in our download area.

3 Optimizing the FRITZ!Box's Wi-Fi settings

Automatically configuring Wi-Fi channel settings

In the factory settings, the FRITZ!Box evaluates the Wi-Fi environment and the quality of the connection of the wireless devices on a regular basis. Based on this evaluation, it automatically selects the best Wi-Fi channel settings. If you disabled the automatic adjustment of Wi-Fi channel settings, enable them again:

  1. Click "Wireless" ("WLAN") in the FRITZ!Box user interface.
  2. Click "Radio Channel" in the "Wireless" ("WLAN") menu.
  3. Enable the option "Set radio channel settings automatically (recommended)".
  4. Click "Apply" to save the settings. Now Wi-Fi connections to the FRITZ!Box are briefly cleared and then automatically re-established.

Adjusting the name of the Wi-Fi network (SSID)

  1. Click "Wireless" ("WLAN") in the FRITZ!Box user interface.
  2. Click "Radio Network" in the "Wireless" ("WLAN") menu.
  3. Enter a unique name in the field "Name of the wireless radio network (SSID)". This prevents your wireless devices from trying to connect to the wrong wireless router if there are Wi-Fi networks in the area with the same name.
  4. Enable the option "Name of the wireless radio network visible". This way, all wireless devices can establish a connection to the FRITZ!Box.
  5. Click "Apply" to save the settings. All Wi-Fi connections to the FRITZ!Box are cleared when the new Wi-Fi network name is adopted. You must then reconfigure the Wi-Fi connections to the FRITZ!Box.

4 Finding the ideal location for the FRITZ!Box

  1. If possible, place the FRITZ!Box in a centrally located room. The FRITZ!Box has omnidirectional antennas. The wireless signal is therefore emitted spherically in all directions.
  2. Do not place the FRITZ!Box directly in the corner of a room.
  3. Place the FRITZ!Box so that it is as unobstructed as possible, i.e. not directly in back of or under an obstacle such as pieces of furniture or a heater.
  4. Place the FRITZ!Box as high in the room as possible, for example on a shelf.
  5. Place the FRITZ!Box so that there are as few obstacles as possible between it and other wireless devices. Especially metallic objects or objects containing water, for example radiators, refrigerators, or even houseplants, significantly reduce the quality of the wireless signal.
  6. Place the FRITZ!Box away from other radio transmitters, such as microwaves, wireless speakers, or Bluetooth devices.

Now the FRITZ!Box and the wireless devices are ideally configured. If the Wi-Fi connections of individual wireless devices still drop, the problem lies with the respective wireless devices. The manufacturer of the wireless devices may be able to give you some troubleshooting tips.

However, if Wi-Fi connections continue to drop after a certain distance, the Wi-Fi environment or the range of the wireless devices is the cause. In this case you can use a FRITZ!Repeater to increase the range and stability of the Wi-Fi network.

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