FRITZ!Box 3272 Service - Knowledge Base

FRITZ!Box 3272 Service

FRITZ!Box USB remote connection does not start

The FRITZ!Box USB remote connection software does not start. One of the following error messages may be displayed:

  • "Cannot Start Application"
  • "FRITZ!Box USB remote connection has stopped working"
  • "FRITZ!Box USB remote connection has detected a problem and must shut down."

Cause

  • The FRITZ!Box USB remote connection software or .NET Framework from Windows is not properly installed.

Important:Some of the settings described here are only displayed if the advanced view is enabled in the user interface. The configuration procedure and notes on functions given in this guide refer to the latest FRITZ!OS

1 Installing the latest Windows updates

The FRITZ!Box USB remote connection software requires .NET Framework from Windows to be properly installed. .Net Framework is part of the operating system and is updated when Windows is updated.

  • Install all available Windows updates including the latest service pack for your Windows version. You can find information on download and installation on the Internet at www.microsoft.com.

2 Uninstalling the FRITZ!Box USB remote connection software

Windows 10 / 8

  1. Press the keyboard shortcut "Windows key" + "X" and select "Control Panel" from the context menu.
  2. Click "Programs" and then "Programs and Features".
  3. Double-click on the entry "FRITZ!Box USB remote connection".
    • The window "FRITZ!Box USB remote connection Maintenance" opens.
  4. Select the option "Remove the application from this computer" in the window "FRITZ!Box USB remote connection Maintenance" and click "OK".

Windows 7

  1. In Windows, click "Start" and then "Control Panel".
  2. Select "Category" from the drop-down list "View by:" (top right) in the "Control Panel" menu.
  3. Click "Uninstall a program".
  4. Double-click on the entry "FRITZ!Box USB remote connection".
    • The window "FRITZ!Box USB remote connection Maintenance" opens.
  5. Select the option "Remove the application from this computer" in the window "FRITZ!Box USB remote connection Maintenance" and click "OK".

3 Installing the FRITZ!Box USB remote connection software

  1. Log on to the computer as the Windows user who would like to use the FRITZ!Box USB remote connection.

    Important:If the user does not have administrative rights, you must enter a valid administrator password when installing or starting the software for the first time.

  2. Open the FRITZ!Box user interface.
  3. Click "USB Devices" in the "Home Network" menu.
  4. Click on the "USB Remote Connection" tab.
  5. Enable the option "USB remote connection enabled".
  6. Click on the "USB remote connection software" link.
    • The window "USB remote connection" opens.
  7. If the window "USB remote connection" has a "Download" button:
    1. Click "Download" in the window "USB remote connection" and download the file "fritzbox-usb-fernanschluss.application".
    2. Double-click on the downloaded file.
  8. Click "Install" and follow the instructions on your screen.
  9. Repeat steps 1 - 8 for all other Windows users who would like to use the FRITZ!Box USB remote connection on this computer.

You will now be able to configure and use the FRITZ!Box USB remote connection.