FRITZ!Box 3272 Service - Knowledge Base

FRITZ!Box 3272 Service

Generating support data

We need the support data for your FRITZ!Box in order to process your support request.

Important:Generate the support data preferably while or immediately after the issue occurs. Do not manually restart the FRITZ!Box (for example by unplugging it) before generating the support data.

1 Using the latest DSL version

The following steps are only necessary if you enabled the previous DSL version in the FRITZ!Box:

  1. Click "Internet" in the FRITZ!Box user interface.
  2. Click "DSL Information" in the "Internet" menu.
  3. Click on the "Line Settings" tab.
  4. Disable the option "Use previous DSL version".
  5. Click "Apply" to save your settings.
    • Now the latest DSL version is enabled and the FRITZ!Box is restarted. The restart will take about two minutes.

2 Generating support data

  1. Call up in a web browser,
  2. Click the "Generate Support Data" button.
  3. Select the option "Save" and save the support data as a TXT file on your computer. Do not change the file name or format.

    Note:The support data contains the FRITZ!Box settings and the event log. The information in the support data will only be used for solving this issue and will not be passed on to third parties. The support data will be deleted after the case has been closed at the latest.

  4. If possible, create a ZIP file containing the support data.

    Note:ZIP files allow you to compress any files.In Windows, you can create ZIP files as follows: Right-click a file or folder, then select "Send to" and "Compressed (zipped) Folder" from the context menu.