MyFRITZ!App Service - Knowledge Base

MyFRITZ!App Service

MyFRITZ!App reports "The request timed out"

MyFRITZ!App does not display the MyFRITZ! home page of your FRITZ!Box. When it attempts to log onto the FRITZ!Box, MyFRITZ!App displays one of the following the error messages:

  • "The request timed out. [-1001]"
  • "The request timed out. [-1004]"

Cause

  • The FRITZ!Box is either not connected to the internet, did not obtain a public IP address, or it is not correctly configured.

Simply proceed as described below. After each measure, check whether the problem persists.

1 Checking whether a public IP address was obtained

You can only access the FRITZ!Box over the internet if the FRITZ!Box obtains a public IP address from your internet service provider when it connects to the internet:

Important:The FRITZ!Box can only be accessed over IPv6 when used on an internet connection with DS-Lite tunnel. If a DS-Lite tunnel is enabled, this is displayed under "Connections" on the "Overview" page of the FRITZ!Box user interface.

  1. Check the address range of the IP address that the internet service provider assigned to the FRITZ!Box.
  2. If the FRITZ!Box obtained a public IP address, proceed with the following section.
    • You cannot access the FRITZ!Box over the internet if the FRITZ!Box obtained a private IP address.

2 Enabling MyFRITZ! internet access

  1. Click "Internet" in the FRITZ!Box user interface.
  2. Click "MyFRITZ! account" or "MyFRITZ!" in the "Internet" menu.
  3. Enable the option "Internet access to the FRITZ!Box via HTTPS enabled".
  4. Click "Apply" to save the settings.

3 Maintaining a permanent internet connection

  1. Click "Internet" in the FRITZ!Box user interface.
  2. Click "Account Information" in the "Internet" menu.
  3. Click "Change connection settings".
  4. Enable the option "Maintain permanently (recommended for flat rates)". If the option is not shown, then the FRITZ!Box is already permanently connected to the internet.
  5. Click "Apply" to save the settings.