FRITZ!App TV Service - Knowledge Base

FRITZ!App TV Service
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Picture and sound loss when watching television with FRITZ!App TV

When watching television with FRITZ!App TV on a smartphone or tablet, you experience picture and sound loss. This does not occur with a television connected to the same cable junction.

Simply proceed as described below. After each measure, check whether the issue persists.

1 Installing the latest FRITZ!OS

  • Install the latest FRITZ!OS on all of your FRITZ!products. You can update the FRITZ!OS of your FRITZ!Box as described in this guide.

2 Starting a new channel search

Start a new channel search on the device connected to the cable junction (FRITZ!Box or FRITZ!WLAN Repeater).

Configuring the FRITZ!Box

  1. Click "DVB-C" in the FRITZ!Box user interface.
  2. Click "Channel Search" in the "DVB-C" menu.
  3. Click "Start Channel Search".

Configuring the FRITZ!WLAN Repeater

  1. Click "DVB-C" in the user interface of the FRITZ!WLAN Repeater.
  2. Click "Channel Search" in the "DVB-C" menu.
  3. Click "Start Channel Search".

3 Disabling Bluetooth for testing purposes

The Bluetooth function of the smartphone or tablet may be interfering with its wireless connection:

  • Disable Bluetooth on the smartphone or tablet when using FRITZ!App TV.