FRITZ!App TV Service - Knowledge Base

FRITZ!App TV Service

Picture and sound loss when watching television with FRITZ!App TV

When watching television with FRITZ!App TV on a smartphone or tablet, you experience picture and sound loss. This does not occur with a television connected to the same cable junction.

Simply proceed as described below. After each measure, check whether the problem persists.

1 Installing the latest FRITZ!OS

  • Install the latest FRITZ!OS on all of your FRITZ!products. You can update the FRITZ!OS of your FRITZ!Box as described in this guide.

2 Starting a new channel search

Start a new channel search on the device connected to the cable junction (FRITZ!Box or FRITZ!WLAN Repeater).

Configuring the FRITZ!Box

  1. Click "DVB-C" in the FRITZ!Box user interface.
  2. Click "Channel Search" in the "DVB-C" menu.
  3. Click "Start Channel Search".

Configuring the FRITZ!WLAN Repeater

  1. Click "DVB-C" in the user interface of the FRITZ!WLAN Repeater.
  2. Click "Channel Search" in the "DVB-C" menu.
  3. Click "Start Channel Search".

3 Disabling Bluetooth for testing purposes

The Bluetooth function of the smartphone or tablet may be interfering with its wireless connection:

  • Disable Bluetooth on the smartphone or tablet when using FRITZ!App TV.

4 Enabling deinterlacing in iOS

The following step is only necessary if stripes appear when watching television with your iPhone or iPad and there is movement in the picture:

  1. Start FRITZ!App TV.
  2. Tap "Info".
  3. Tap "More" in the section "Other".
  4. Enable the option "Deinterlacing" for FRITZ!App TV.

    Important:Deinterlacing can only be enabled in FRITZ!App TV if the iOS devices uses at least an A7 chip. Refer directly to Apple for information on the device's technical specifications, for example consult the manual.