FRITZ!App Media Service - Knowledge Base

FRITZ!App Media Service

Media files are not displayed

When FRITZ!App Media accesses the FRITZ!Box Media Server, it does not display some media files although they are contained on the FRITZ!Box's storage (NAS).


  • The FRITZ!Box did not index the media files or the FRITZ!Box does not support the file format (for example audio, video and container format).

1 Updating the file index

The FRITZ!Box only indexes media files automatically if you copy them to the FRITZ!NAS user interface (http://fritz.nas) using a web browser.

So that media files copied to a USB storage device connected to the FRITZ!Box by another means (for example using the Windows Explorer) can be displayed, you must update the file index of the FRITZ!Box. You can use FRITZ!App Media to update it:

  1. Start FRITZ!App Media.
  2. Select the AVM FRITZ!Mediaserver.
  3. Tap "Navigation".
  4. Tap "File Index" and then "Start Indexing".

2 File format is not supported

Media files come in many different file formats (such as audio, video and container format), not all of which are supported by the FRITZ!Box Media Server. You will find an overview of the file formats supported by the Media Server in this guide.

FRITZ!App Media displays all media files whose format is supported by the FRITZ!Box Media Server. However, if the FRITZ!Box cannot interpret the TAG information of a particular media file, then it is only displayed in the view "Folder" and "All tracks", "All videos" or "All images" (depending on the file type).

FRITZ!App Media does not display media files whose file format is not supported by the FRITZ!Box Media Server.