FAQs on the wireless hotspot

1. Café guests, visiting friends – pretty much everyone is glad to have an Internet connection. How can I set up a wireless hotspot?

All you need is FRITZ!Box, the latest FRITZ!OS and any Internet connection. Even older models like the FRITZ!Box 7270 (with FRITZ!OS xx.04.86 or higher) offer a guest access. With this you can offer an Internet connection completely isolated from your home network. In the user interface (enter "fritz.box" in the browser) you can configure and enable the private hotspot according to your wishes in the "Wireless / Guest Access" menu.

2. There is a "Guest Access" in the "Wireless" menu of the FRITZ!Box. What is the difference between the guest access and the "hotspots", "free wireless LAN" or "free Wi-Fi" offered in ever more public spaces?

All of these terms describe access to the Internet. With your guest access you can provide guests with part of the bandwidth contracted from your Internet provider. Your visitors have unimpeded access to the Internet, but not to the resources in your home network (printers, hard drives and the like).

With a public wireless LAN, cafés, restaurants, hotels and similar facilities offer Internet access, generally for free, via their own infrastructure. Depending on the provider, this access is often only temporary – this is possible with the FRITZ!Box, too – or covers only a limited amount of data.

3. It should be as convenient as possible for visitors to use my wireless hotspot. How can I ensure this?

After setting up the guest access in the user interface (enter "fritz.box" in the browser), in the "Wireless / Guest Access" menu you can

  • use the "Print Info Sheet" command to print out all of the information needed for login, to be displayed or handed out to your guests
  • offer guests simple access via the QR code located on the configuration page or printout. The QR code is scanned using an appropriate app like "FRITZ!App WLAN" (Android) facilitating connection of this device to the guest access.
  • If the device supports WPS, as many Windows laptops do, you can click the "Start WPS" button to use this practical function.

4. I have an older FRITZ!Box. Does it also support configuration of a separate guest access?

Every FRITZ!Box from the FRITZ!Box 7270 on (with FRITZ!OS xx.04.86 or higher) can make this function available using the latest FRITZ!OS and any Internet connection. First, install the latest FRITZ!OS software using the update command. Then you can configure and enable the private hotspot according to your wishes in the "Wireless / Guest Access" menu of the user interface (enter "fritz.box" in the browser).

5. I heard it is better to secure a wireless LAN with a password or encryption. Does this also apply to the wireless guest access?

This is always a good idea. Guests may not be able to access your home network, but unsecured wireless connections are easy for unauthorized outside parties to hack. This is why securing the guest access with a strong wireless password plus WPA2 encryption is recommended. You should also change the password on a regular basis.

6. Doctors, clubs and private households, for instance, want to ensure that users of their wireless hotspot cannot access data stored in their own networks. Do I need to buy a second FRITZ!Box for this?

No, no additional FRITZ!Box is required; the one you have already is sufficient. For precisely this purpose the FRITZ!Box has a special function called "Wireless Guest Access (private hotspot)". With this customers or guests are provided with an Internet conection completely isolated from the rest of the local network. Your visitors have unimpeded access to the Internet, but not to the resources in your local network (like printers, hard drives, or other PCs).

7. To extend the range of my wireless network, I use a wireless repeater or a powerline/wireless adapter from AVM. Can I use it to offer my visitors a wireless guest access at places further from my router, like the yard and patio?

This is not only possible, it's simple. As soon as the guest access on your FRITZ!Box is enabled, this function is passed on to other AVM peripherals like the WLAN-Repeater or combined powerline/wireless products (like FRITZ!Powerline 1240E, 546E). Guest can register with these, just as they can with the FRITZ!Box directly. The same login information applies (wireless name, password).

8. Users of Android devices can enable the wireless guest access without ever opening the FRITZ!Box user interface. How is that possible?

Simply install our free FRITZ!App WLAN on your Android device. If you have not done so already, update the FRITZ!OS on your FRITZ!Box. With the "Share WiFi" command in FRITZ!App WLAN, after login you can enable the wireless guest access of your FRITZ!Box with a single click.

9. I would like to restrict the Internet content available to my guests. For instance, no prohibited content should be downloaded or offered on exchange platforms. How can I do this?

When setting up the guest access in the user interface (enter "fritz.box" in the browser), you can set a filter for content in the "Wireless / Guest Access" menu by selecting the option "Restrict Internet applications: Only surfing and mail allowed". Please note that this filter does make it more difficult to use unwanted services like exchange platforms, but cannot completely block them for expert users.

10. I need a log about the persons and devices using my guest access. I would like to protect myself from any possible third-party claims, for instance for copyright violations. Can I do this with the FRITZ!Box?

When setting up the guest access in the user interface (enter "fritz.box" in the browser), in the "Wireless / Guest Access" menu you can enable the option "Send log of devices' login and logoff events by e-mail (FRITZ!Box Push Service)". Now you will receive a detailed log of the login and logoff events on your guest access. The log shows the time and date, unique device (MAC) addresses, names of the devices (if they have been named) and the IP addresses assigned.

Note that this still does not guarantee the foolproof, secure identification of persons or their activities in the wireless network. For instance, if multiple persons register with your guest access via the same smartphone, this cannot be detected in the log. This function merely helps to identify the connected devices.